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Terms & Conditions

Sizes

All trade sizes indicated in the product pages are approximate sizes. Most matting shrinks during the manufacturing process and is therefore never exactly true to the stated trade size. There is a manufacturer's tolerance of approximately +/- 3-5%.

Colors

The color swatch images that you view for each floor mat may not be the exact color of the actual fiber colors of the delivered mat. The colors that you view may be greatly affected by your monitor and settings. Therefore, we can not guarantee that the color you see is completely accurate to the actual mat color.  Although every effort is made to maintain consistent dye lots between production runs, there is a possibility that a given color can vary from one run to the next and thus we cannot guarantee mat colors when purchased at different times.

Artwork

All Logo Mat orders will have an artwork proof created before production. An artist will create a proof based on customer color requests and layout. A proof will be emailed to the customer for approval before manufacturing.

Shipping

All orders will be shipped via UPS or FedEx Ground or LTL Freight when appropriate. FOB (also known as f.o.b.) Shipping applies to all orders.  Shipping cost is determined by items' size, weight, and destination address. We will ship without a signature required unless otherwise requested. For expedited delivery, please contact our customer service department before placing your order. Free Shipping promotions exclude Alaska, Hawaii, and U.S. Territories.  Shipping charges may change due to specific customer delivery requirements & any accessorial charges that arise.

Returns

We will accept returns on many of our products only with a return authorization number (call or email for this number). All returns must be made within 10 days of receipt of goods. The customer is responsible for the return shipping with proper packaging. There is a 25% restocking fee for all returned items. We will not accept returns of used, discounted or discontinued items under any circumstance. There are no returns on custom orders including logo mats, custom sizes, custom colors, cut lengths/rolls, pre-designed mats, interlocking mats, floor tiles, car mats, salon mats, bathroom mats or any consumable items.

Typographical Errors

American Floor Mats recognizes that there may from time to time be typographical errors within product specifications, sizes, and pricing. In the event of a pricing error, customers will be contacted with changes. American Floor Mats reserves the right to cancel or amend any order due to any such error.

Price Changes

Due to the constant variability of all outside factors, American Floor Mats reserves the right to change any and all pricing at its sole discretion on its Web site.

Online Security

We are a trusted Authorize.net partner site, and for the benefit of our customers, we deploy 128-bit secure socket layer (SSL) encryption on all cart checkout pages.

Purchase Orders

Purchase orders are accepted for all purchases with prior approval. Please contact our customer service department at 800-762-9010 or email us at help@americanfloormats.com.

Privacy Policy

American Floor Mats may collect information about our customers including names, addresses, emails, and phone numbers. We keep all our customer information safe and secure. All information is kept strictly for in-house use only and will never be sold, rented, or traded to any other company or individual for any reason.

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